Shipping policy

Delivery

Our delivery charges apply to UK purchases only. Until further notice we are only able to ship within the UK mainland (including Northern Ireland in most cases) and not Europe, the Channel Islands or the Isle of Man.

Delivery on orders under £75 is £7.99

Delivery on orders over £75 is free*

*Large or fragile items (such as sofas, furniture, fragile lighting) may incur a surcharge delivery fee of £12.99 or £30.00. This will be highlighted on the product page and displayed at checkout.

We will do our very best to have your order with you as soon as possible. We offer a wide range of fittings and cannot keep everything in stock at all times. Consequently, this means that, on occasions, your order may not be ready for dispatch within the timeframe displayed on the product page. If this happens, we will contact you with an estimated delivery date and, should this not suit your timescale, we will be only too happy to issue a refund.

In the unfortunate event that we cannot deliver your item(s) to the postcode selected, we will notify you promptly.

Please do not book your electrician until your goods have arrived. Goods can be delayed to us from our suppliers and we cannot accept responsibility for costs relating to the late delivery of products ordered from us.

Do please check your items thoroughly upon receipt as any breakages or missing items must be reported in writing within 48 hours. We will help to resolve any problems after this point, but reserve the right to pass on any associated costs.